2025 Banking Apps Report

This 10-page report features exclusive survey insights from the UK, Poland, Greece, and Spain, highlighting what users value most in digital banking, which features they feel are missing, and how they view the role of AI. It’s a practical guide to help banks and fintechs create more intuitive, competitive digital experiences.

Some key stats

• 67% value receiving notifications about unusual spending
• 58% would switch banks for lower or no fees
• 67% would use AI assistants in their banking app

Who should read this report

• Digital banking & fintech leaders
• Product & innovation managers
• UX & customer experience teams
• Strategy & transformation specialists

Whether you’re shaping a new mobile app or refining existing features, these insights will help you design digital banking experiences that truly meet customer expectations.